Category Archives: Client Experience

Tips to Increase Your Referrals

Broadview Coaching

Did you know that 80% of coaching clients come from referrals (on average)? Now with that said, coaches with thriving practices aren’t sitting home eating bonbons while referrals magically roll in.  That is the misconception.  Whether or not they are conscious of it, the coaches with thriving practices built on referrals are doing a few things really well. Thriving Coaches Give a Great Client Experience Just today, one of my clients was telling me about how she had gotten four … Read more…

Do you speak “Client Speak”?

Broadview Coaching

Do you speak to prospects in your language or their language? Most of us coaches have a lot of credibility in our space. That’s what makes us great coaches: not only do we have expertise in coaching, but we have expertise in the subject matter around which we coach. Sometimes it’s easy to forget that the language we have learned through schooling and experience is new to potential clients. It’s verbiage we can teach them once they become clients, but … Read more…

Are you really making an impact with your clients?

Broadview Coaching

Have you ever had a client who thinks you’re awesome but you secretly wonder if you’re making an impact? If you don’t see the client making changes, taking action and making different choices, it’s a valid question. Most coaches are Conversational Truth Guides: at the heart of it, we want equal energy exchange and we have a high responsibility for generating results with our clients. Even though we know it’s ultimately up to our clients to change, we really want … Read more…

What is a Conversational Truth Guide?

Broadview Coaching

Even if you don’t know what a Conversational Truth Guide is, if you are a coach, there is a good chance you are one. Coaches have a thirst for learning. I have never had a Coach as a client who didn’t have Learning/Growth as a top 10 value.  The majority of my clients have been workshop “junkies” – continually enrolled in some sort of training, course, certification, or coaching program to satiate that value.   But when it comes to business, … Read more…

We are in the midst of “Excuse Time”

Broadview Coaching

During the calendar year, there are two periods I have coined as “excuse times” where people simply have a more difficult time getting things done. The first is from Memorial Day to Labor Day and the second starts the second week in November and runs through the first week of January. During these two periods of time, my clients notice that their clients are difficult to schedule. They see people pushing off their appointments, wanting to meet less or asking … Read more…

Why You Should Take Credit Cards

Broadview Coaching

A lot of coaches I know are intimidated by the idea of setting up a system to receive payment from their clients by credit card. They either assume it will be difficult and overwhelming, or they think, “I only have ten clients – is it possibly worth it?” My answer is a resounding YES! As the saying goes, “A bird in the hand is worth two in the bush.” Here’s how I do it: when I start with a new … Read more…