Are you willing to give up being “nice”?
I recently had a conversation with a client who admitted that he had a very distinct train of thought going through his mind as he listened to one of his clients. As his client went on and on, he found himself thinking, “Who cares!? Just get to the point, move on already!” He felt guilty for having those thoughts as his client spoke, but I said to him, “How could it benefit that client if you’d actually told her what … Read more…