Tag Archives: Client experience

The Value of Completion

Broadview Coaching

When we work with our clients in a package or engagement, all good things do come to an end, and completing our work together is bound to happen sooner or later….Sigh… The value of having a completion call as part of your package can be invaluable for client satisfaction, and even retention. I estimate that about 20% of my “completion” calls turn into re-engagement calls. That is because the completion process makes them realize that they simply aren’t complete with our work. If you … Read more…

Creating an Amazing Client Experience

Broadview Coaching

One of the most important parts of having a sustainable business or practice is to have a solid and rich client experience. When you have an amazing client experience, client turnover is minimal and it takes much less effort to maintain a full practice. Since most of my clients are coaches or entrepreneurs that are “coach like” in their approach, we usually start creating their client experience by looking at creating a solid process that to moves their Divine Ideal Client through the transformation … Read more…

Aligning your business with a cause you care about

Broadview Coaching

My good friend and colleague, Kim Carpenter, came to visit my private mastermind group last Wednesday to talk about how to authentically align your business with a cause you care about, and I felt so inspired that I had to write about it.  Kim is also one of the featured speakers on The Client Attraction Video Symposium that starts tomorrow, so you can tap into her brilliance on the topic if you join us there! When you authentically align your businesses … Read more…