When we work with our clients in a package or engagement, all good things do come to an end, and completing our work together is bound to happen sooner or later….Sigh… The value of having a completion call as part of your package can be invaluable for client satisfaction, and even retention. I estimate that about 20% of my “completion” calls turn into re-engagement calls. That is because the completion process makes them realize that they simply aren’t complete with our work. If you … Read more…